Troubleshooting & FAQ

Presentation opens with one slide

The selected template may only provide a title slide.

1. Open the deck in the editor.
2. Use + in the slide panel to add more slides.
3. Use Add Section to group slides by topic.

See Create a presentation from a template for the creation flow.

Speaker notes are missing

The right panel may be showing element properties instead of slide properties.

1. Click an empty area of the slide canvas.
2. Check the right panel for Slide Properties.
3. Add notes in Speaker Notes.

Inserted content is hard to select

Overlapping elements may be blocking the one you want to click.

1. Open the layer controls.
2. Select the element from the layer list.
3. Hide or lock nearby elements while you edit.
4. Bring the intended element forward or send blocking elements backward.

Animation does not play when expected

Check the animation trigger and timeline timing.

1. Select the animated element.
2. Open Animation in the properties panel.
3. Confirm the trigger is On Click, With Previous, or After Previous as intended.
4. Expand Animation Timeline and check delay and duration.
5. Preview in presenter mode.

Narration is not included in export

Audio export depends on the chosen format and audio settings.

1. Confirm the slide has narration in the active language.
2. Open Export.
3. Choose Video Playback or Web Page.
4. Enable Include Narration.
5. Choose the correct language.

Background music is too loud

Adjust music settings before export.

1. Open Animation Timeline.
2. Check background music volume.
3. Enable ducking during narration.
4. Preview a slide with narration and music together.

Spatial mode opens but slides are hard to find

Use fit and the mini-map.

1. Click Spatial.
2. Use Fit or the spatial zoom controls.
3. Use the mini-map to locate the slide group.
4. Drag related slides closer together and create clusters.

A flight path uses the wrong slide order

Edit the route in the flight path editor.

1. Switch to Spatial.
2. Open Paths.
3. Click Edit on the route.
4. Reorder slides in the path.
5. Save and rehearse in presenter mode.

Comments appear on the wrong slide

Check the comment target before posting.

1. Open Comments.
2. Use the target selector near the composer.
3. Choose presentation, current slide, or another slide.
4. Post the comment after the target is correct.

Version comparison is empty

Version comparison needs published snapshots.

1. Click Publish and create a first version.
2. Make changes.
3. Click Publish again.
4. Open Versions and compare the two snapshots.

Shared viewers cannot access the deck

Check the sharing mode and access list.

1. Open Share.
2. Choose Local for internal access or External for publisher deployment.
3. If local access is private, add the required teams or users.
4. Copy the link again after updating permissions.

Responsive export looks crowded

Tune device previews before sharing as a web page.

1. Open the device preview menu.
2. Check tablet and mobile views.
3. Select crowded elements and add responsive overrides.
4. Export or share after the mobile view is readable.

Export dialog does not show the option you expected

Which options appear can depend on the deck’s current state and on which export services are enabled.

1. Save the deck and reopen Export.
2. Check whether the deck has at least one slide.
3. Verify the expected output format is enabled for the service.
4. Ask an admin to check export configuration if the format is still missing.

Presenter mode starts on the wrong slide

Presenter mode starts from the current editor selection.

1. Select the slide you want to start from in the slide panel.
2. Click Present again.